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Thu July 26, 2012
Commentator Philip Gerard gives some serious thought to the state of the service industry. From airline bottles to steam cleaning, modern hotel rooms provide a full menu of automated amenities. And yet, it's the human element that's missing. Sure, there's no one to tip - but nothing is ever on the house and come checkout, there's no such thing as spare change.
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Midday Interview - June 8, 2012