Friday Feedback for April 25, 2014
Continuing our discussion of technical issues, this week Robert Welch wrote:
I am a big fan of your HD - all classical channel and have been a listener since you first began broadcasting in HD. There are two ongoing issues that I wish to have Cleve address and they are...
1). Is there no way to reduce the amount of talking between selections? Can't we just let the music speak for itself? and
2). Why does it continue to be so hard to maintain a continuous signal day in and day out? I am unable, again this evening, for the umpteenth time, to get a streaming version of HD from your website. As in so many instances so far this year, I am told "the site is not responding" when I have my browser look for a solution to the problem.
WHQR is a fine source for great music but the frustration of trying to maintain a steady connection to the station has been taking its toll.
I wrote back to Robert:
On the issue of talking between classical selections: as you are probably aware, we use a syndicated music service... They do try to balance the reactions from listeners like yourself who want less talking vs. others who don't want the service to be a classical jukebox (or Muzak) with no context for the music. Thank you for the feedback.
As for the other problem you mentioned, our staff has been aware for some time of issues with the stream(s) and have worked to resolve them… Yesterday we implemented a new, separate system [using] a dedicated internet service from a different provider. So the streams are now separate from our day-to-day Internet traffic, which we think was causing the problem. We believe that this will finally take care of the problems, but we will monitor them as we go along.
Ronald Veenker wrote:
Anytime I'm in the car I am with you at WHQR. I'm only sorry that my Bose radio in the house won't pick up your FM signal. I don't have a digital radio. But I like the mixed programming on your FM signal. Sorry I missed the spring pledge drive.
As we celebrate our 30th anniversary this year, and especially this week, we know that there is change along with continuity for public radio. We say goodbye to one of our Graduate Fellows, Michelle Crouch. Michelle has worked with great skill and diligence for nearly two years as our Membership Services assistant while she completed her MFA in Creative Writing at UNCW. She has accepted a position with the Development office at Duke. So I’m alternately happy for my alma mater but sad, along with the rest of us, to see Michelle leave us. She has been a great colleague and will be missed.
Here’s what listener Charles wrote:
I lived in Homer, NY (30 miles south of Syracuse) for 33 years and constantly listened to WSKG Public Radio in Binghamton … We had always dreamed of living near the water, so in 2012, …We ended up buying a house in Carolina Beach ... We immediately found WHQR on the radio dial and have been listening ever since. What a surprise this morning when I heard the Morning Edition host say, 'This is Ken Campbell.' … the name kind of rang a bell. I was thinking, 'wasn't he on WSKG years ago?' I checked out your web page and, sure enough, there he was being welcomed to Wilmington. He has always been excellent and enjoyable to listen to, so I'm thrilled he's 'come to the coast.'
We agree. Welcome, Ken Campbell!